How can I track my order?

We will provide production progress and tracking numbers via email.

Can I change my order details?

Size or color can be modified before production; please contact customer service.

When will my order be shipped?

Production cycle is 8–12 weeks, and shipment will begin immediately upon completion.

Does the price include taxes?

Yes

What payment options can I use?

Cash, Card

How much is the shipping fee?

$299

Do you offer international shipping?

Yes

How long does delivery take?

6-12 weeks

What is your return policy?

Customized products are non-refundable, and products that have been opened are also non-refundable. Other products with intact packaging are refundable.

Do I need to pay for return shipping?

Yes

What materials are used in your products?

Aluminum alloy, PVC

When will out-of-stock items be restocked?

8–12 weeks

How can I get discount updates?

Follow the website or subscribe to emails.

Can I request a repair?

yes

Do you offer a warranty service?

3-year warranty on electrical components, 15-year warranty on Pergola products.